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Newsletter: Partnership Matters
Issue 5 (December 2002)
New service managers for integrated service
Improving Working Lives
Diversity Training
Better Care, Higher Standards
New service managers for integrated service
The first round of appointments to the new, integrated management structures for adult mental health services in the City and Counties is complete. Six Service Managers were appointed, as shown below.
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The Service Managers are now working with the Directors of Adult Mental Health Services to determine the process for recruiting to the remainder of the integrated health and social care management structure.
If anyone would like a copy of the new management structure please contact: Liz Howes, Project Manager-Integration, tel. 0116 225 6546.
Improving Working Lives
By now, you should have seen at least one, if not two, of the new monthly Improving Working Lives fliers. These are going out to all service areas to keep you up-to-date on the Improving Working Lives programme of work. This is in addition to the items that have appeared regularly in Partnership Matters over the last 12 months - and will continue to do so.
The first flier explains, for those who are not already aware, what Improving Working Lives is all about. In the second flier, due out early December, we focus on the improvements being made on two issues that staff tell us are important to them - managing violence and aggression in the workplace, and support for staff who are also carers at home, perhaps of children, older relatives or disabled relatives.
For further information contact Christine Palmer, Communications Manager, 0116 225 6485.
Diversity Training
There is now a training programme set up that will, over the next 5 years, ensure that all Trust staff take part in a workshop about what we mean by diversity, how it can affect and enrich our working lives, and what it might mean in terms of changing attitudes and ways of working.
From the beginning of 2003 there will be weekly training workshops taking place at venues across Leicestershire and Rutland. A cross-section of staff from the Trust will be chosen at random for each training workshop - they will be given plenty of notice of the need to attend the training.
Two people from a pool of 18 trainers will deliver each training workshop; one will be a trainer with past experience in diversity issues and the second someone trained within the Trust.
If you would like to know more about diversity training please contact: Anthony Nichols, Diversity Manager, tel. 0116 225 3437.
Better Care, Higher Standards - Local Charter for Leicestershire
The revised Better Care, Higher standards 2002-2005, a Local Charter for Leicestershire, will be distributed to service users and carers in January 2003. Copies will also be sent out to our main services and departments, as well as to social care, housing, voluntary agencies and libraries.
You may get enquiries about the Local Charter from service users or carers, as there will be publicity to promote the availability of the Charter.
The previous Charter contained 13 standards for service delivery. Service users and carers were consulted on these standards and whether they should be changed for the revised Charter.
People said the standards were fine, but that service delivery currently falls short of them. They felt priority should be given to improving services, not revising the standards.
The revised Charter therefore maintains the original standards, clarifies some issues for service users and carers and incorporates recent changes in the health community.
The Charter is now more accessible. A summary has been produced in a number of community languages, in Braille and on audiotape.
We hope you will discuss the Charter and its standards with colleagues. If you work in the community, it would be very helpful if you could supply a copy of the summary to service users living in the community, as otherwise they might not receive a copy directly.
Copies of the Local Charter and the summary will be distributed shortly.
Your Trust contact is Joan Hawkins, Modernisation Co-ordinator, tel. 0116 225 6594.
For general information about the initiative please contact Anjana Bhatt, Principal Assistant (Partnerships), Leicestershire Social Services Department, tel. 0116 265 6946.